Greenfield Online Signs New Agreements with Two Client Partners in North America

Quality Improvement Compels Guideline and Hall & Partners to Re-Sign with Greenfield Online for Online Sample Solutions

LONDON, April 21 /PRNewswire/ -- 70% of British employees want their employers to offer flexible working times according to a new survey released today by leading research consultancy Alternative Futures and online survey specialists Ciao AG.

WILTON, Conn., March 16, 2006 /PRNewswire-FirstCall via COMTEX News Network/ -- Greenfield Online, Inc. (Nasdaq: SRVY), a leading provider of Internet survey solutions to marketing research and consulting companies, today reported that two marketing research clients - Guideline, Inc. (formerly Find/SVP, Inc.) and Hall & Partners L.L.C.- recently renewed their client/partnership agreements for the company's survey sample and programming solutions.

"We have built a strong and positive data supplier relationship with Greenfield Online over an extended period of time," commented Peter Hooper, Senior Managing Director, Guideline, Inc. "Their renewed commitment to quality clearly benefits us as their client, and also sets the bar at a higher level for the entire industry."

Want to tell Greenfield Online what you think?
Express your opinions in their next online study!.
Join the Greenfield Online survey panel now.

"Our sales and delivery teams are striving every day to provide the highest quality of service in the industry," stated Albert Angrisani, President and Chief Executive Officer of Greenfield / Ciao. "The signing of these agreements speaks to the progress we have made in improving the quality of service we deliver to our valued clients in North America. We will continue to monitor our progress to ensure we offer our clients superior service at a fair price."

Phase one of the company's North American quality initiative has resulted in substantially improved Client Satisfaction Scores (CSAT) since October 1, 2005. Key drivers of the improved scores are increased focus on three primary metrics as determined by client feedback: on-time sample delivery; improved programming and quality assurance processes; and improved proactive communication with clients.

"We believe we have the tools in place to stay on top these metrics going forward," stated Andy Ellis, Senior Vice President of North American Operations at Greenfield / Ciao. "We are starting the next phase of our service and quality initiative, which is focused on delivering faster project completion rates while maintaining our high quality standards."

About Greenfield Online

Greenfield Online, headquartered in Wilton, CT, is a leading independent provider of Internet survey solutions to the global marketing research industry. The company operates in Europe through its Ciao subsidiary. The company has built and actively manages one of the world's largest communities of online panels, communities and affiliates. This global community allows Greenfield Online to supply its clients with diverse, demographically representative survey research data. For more information visit www.Greenfield.com or www.ciao.com.

Company Contact:
Cynthia Brockhoff
Vice President - Investor Relations
Greenfield Online
Ph: (203)-846-5772
Cbrockhoff@Greenfield.com

Cautionary Language Regarding Forward Looking Statements

Certain statements contained in this press release constitute forward- looking statements for purposes of the safe harbor provisions of The Private Securities Litigation Reform Act of 1995. These statements include, without limitation, statements concerning the success of relationships with specific customers including Find/SVP and Hall & Partners in particular, as well as the success of the company's quality and service initiatives including its initiative to improve its customer satisfaction scores; in addition to predictions and guidance relating to our future financial performance and growing customer demand for online marketing research, including increasing demand for sample and data collection services, sales bookings, bid volume, and backlog, as well as statements of plans and objectives relating to our future operations, services and products. In some cases, you can identify forward-looking statements by terminology such as, "may," "should," "expects," "plans," "anticipates," "believes," "estimates," "predicts," "potential," "continue," or the negative of these terms or other comparable terminology.

We have based these forward-looking statements largely on our current expectations and projections about future events and financial trends that we believe may affect our financial condition, results of operations, business strategy and financial needs but they involve a number of risks and uncertainties that could cause actual results to differ materially from those in the forward looking statements. Such risks and uncertainties include, without limitation, those factors detailed in the "Risk Factors" section of Greenfield Online's Annual Reports on Form 10-K and each subsequent Quarterly Report on Form 10-Q that filed with the Securities and Exchange Commission and which are available at http://www.sec.gov and under the Investor Relations section of our corporate website at www.greenfield.com.

You are urged to consider these factors carefully in evaluating the forward-looking statements herein and are cautioned not to place undue reliance on such forward-looking statements, which are qualified in their entirety by this cautionary statement. The forward-looking statements made herein speak only as of the date of this press release and we undertake no obligation to publicly update such forward-looking statements to reflect subsequent events or circumstances.

SOURCE Greenfield Online, Inc.

News Provided by COMTEX

Back to Greenfield Online